Legal
Shipping policy
What delivery costs, how long it takes, where we send to and what happens if a parcel goes missing. Orders are dispatched from the United Kingdom within 2-5 working days.
Last updated 1 September 2026. This policy is written by UNICI CLOTHING LTD and applies to everything sold at uniciclothing.shop.
1. Delivery charges
| Destination | Service | Cost |
|---|---|---|
| United Kingdom | Tracked, signature where required | £4.95 |
| Rest of the world | Tracked international | £4.95 |
| Any destination | Orders of £70.00 and over | Free |
The charge is a single flat rate per order, not per item, and it is shown in your basket and again at checkout before you pay. All charges are in pounds sterling (GBP).
2. Dispatch times
Orders are picked and packed in Leicester and dispatched within 2-5 working days. Orders placed at a weekend or on a UK public holiday are processed on the next working day. You receive a dispatch email with a tracking link when the parcel is handed to the carrier.
3. Estimated transit times
| Destination | After dispatch |
|---|---|
| United Kingdom | 2–4 working days |
| Europe | 4–8 working days |
| North America | 5–10 working days |
| Rest of the world | 7–12 working days |
These are carrier estimates, not guarantees. Customs clearance, local delivery backlogs and severe weather can extend them. If your parcel is materially late we will chase the carrier and, if it is genuinely lost, replace or refund it.
4. Where we deliver
We deliver worldwide, with these exceptions: we cannot deliver to a PO box, because our carriers need a signature-capable address; and we cannot deliver to any destination subject to United Kingdom export sanctions or where the carrier suspends service. If we cannot deliver to your address we will tell you and refund in full.
5. Customs, duties and import taxes
Orders travelling outside the United Kingdom may attract import duty, local sales tax or a carrier handling fee. These are imposed by the destination country, not by us, and are payable by you when the parcel arrives. We declare the true description and value of the contents on every customs form and cannot mark a parcel as a gift or understate its value.
If you refuse a delivery because of a customs charge, the parcel is usually returned to us or destroyed by customs. Where it comes back to us we refund the goods, but not the outbound delivery charge or any duty already incurred.
6. Addresses
We ship to the address entered at checkout. Please check it before confirming payment. We can change an address only while the order is still with us — once it is handed to the carrier we cannot redirect it. If a parcel is returned to us because the address was wrong or nobody collected it, we refund the goods and can re-send once the delivery charge is paid again.
7. Lost, delayed and damaged parcels
Tell us if a UK parcel has not arrived within 10 working days of dispatch, or an international parcel within 25 working days. Those are the points at which carriers will accept a loss claim. If a parcel arrives damaged, photograph the packaging and contents before disposing of anything and email us within 30 days.
Risk in the goods passes to you on delivery to the address you gave. Until then, a lost or damaged parcel is our problem to fix, not yours.
8. Partial dispatch
We hold stock in small runs. If one line of your order turns out to be unavailable we will email you before dispatch, send the rest and refund the missing line — we do not substitute a different colour or size without asking you first.
9. Questions
Email support@uniciclothing.shop with your order number. See also refunds and cancellations and the summary on delivery and returns.