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UNICI

Help

Questions, answered plainly

Answers on delivery, sizing, returns and current small-run stock.

01How long does delivery take?
Orders usually leave us within 2-5 working days. If an item in a small drop sells out, the product page will show that before checkout. Delivery is £4.95 worldwide and free on orders of £70.00 and over. UK parcels usually arrive two to four working days after dispatch; international parcels typically take five to twelve working days depending on the destination and customs.
02Which currency am I charged in?
Every price on this site is shown and charged in pounds sterling (GBP). If your card is issued in another currency, your bank converts at their own rate and may add a foreign transaction fee — that conversion is between you and your bank, and we do not receive it.
03Do you charge VAT?
No. UNICI CLOTHING LTD is not registered for UK VAT, so no VAT is added at checkout, no VAT number appears on this site, and your receipt is not a VAT invoice.
04Will I pay import duty or customs charges?
Possibly, if you are ordering from outside the United Kingdom. Duties and import taxes are set by the destination country and collected by its customs authority or the carrier on delivery. We do not collect them and cannot predict them, and they are not refundable by us if you return an order.
05What sizes do you offer?
Most pieces are one-size accessories; belts, gloves and socks use the size options shown on the product page. If you are between belt sizes, choose the larger option for hip styling and the smaller option for waist styling. Full measurements are on the size guide.
06How should I care for scarves and small accessories?
Treat them gently. Hand wash delicate scarves, machine wash socks at 30 degrees, and keep bags, belts and hair pieces away from soaking or direct heat.
07Can I return something?
Yes. You have 28 days from delivery to return unused pieces in resaleable condition, and 30 days if something arrives faulty. UK and EU customers also have a statutory 14-day right to cancel a distance contract, which runs alongside our own window. Email us first so we can log the return.
08Who pays for return postage?
You pay to send an unwanted item back, and we recommend a tracked service because the parcel is your responsibility until it reaches us. If the item is faulty, incorrectly described or damaged in transit, we pay the return postage and refund it to you.
09Is my card safe on this site?
Card details are entered on our payment provider’s PCI DSS compliant hosted page, not on our own servers. UNICI never sees or stores your card number. The whole site is served over HTTPS.
10Is this genuine vintage or second-hand stock?
No, and we are careful to say so. UNICI sells newly made, vintage-inspired accessories chosen for an archive mood. Nothing on this site is described as antique, pre-owned or one-of-a-kind.
11An item I wanted has sold out. Will it come back?
Stock is held in small runs rather than deep warehouse quantities. We do not take backorders, so nothing is charged before stock is in hand. Email support@uniciclothing.shop with the product code and we will tell you when the next run is listed.
12Do you sell wholesale?
UNICI can discuss small wholesale accessory edits for independent shops or stylists. For small retail or styling enquiries, contact us with the product names and expected quantities.