Delivery and returns

Where we deliver

We ship worldwide from the United Kingdom. The delivery charge is the same flat £4.95 wherever the parcel is going, and it is free once your basket reaches £70.00. We do not deliver to destinations under UK export sanctions, and we cannot deliver to a PO box because our carriers require a signature-capable address.

How long it takes

Orders leave us within 2-5 working days. After that, UK parcels usually arrive within two to four working days and international parcels within five to twelve working days, depending on the destination and on customs clearance. These are carrier estimates rather than guarantees; if a parcel has clearly gone astray, contact us and we will chase it and replace or refund it.

Customs, duties and import taxes

Orders going outside the United Kingdom may attract import duty or local sales tax. Those charges are set and collected by the destination country, not by us, and they are payable by you on delivery. We declare the true contents and value on every customs form. If you refuse a parcel because of a customs charge, we refund the goods but not the outbound delivery or the duty already incurred.

Changing your mind

You have 28 days from delivery to tell us you want to return an unused piece, and a further 14 days to get it back to us. UK and EU customers also have a statutory 14-day right to cancel a distance contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 — that right runs alongside ours, and where the two differ, whichever is better for you applies.

1. Email support@uniciclothing.shop with your order number and the product code, so we can log the return against your order.
2. Post the piece back, unused and in resaleable condition with any tags and packaging, to 71 Woodland Drive, Leicester, LE3 3EB, United Kingdom. Use a tracked service — the parcel is your responsibility until it reaches us.
3. We refund to the original payment method within 14 days of receiving it back, or of you showing proof of postage, whichever is sooner.

Return postage on an unwanted item is yours to pay. If the item is faulty, damaged in transit or not what was described, we pay the return postage and refund it to you.

Faulty or wrong items

Tell us within 30 days of delivery and send a photograph if you can. Under the Consumer Rights Act 2015 you can ask for a repair, replacement or refund, and in the first 30 days you have the short-term right to reject. We do not charge you postage either way on a faulty item.

What we cannot take back

For hygiene reasons we cannot accept a return on socks, gloves or hair accessories once the sealed packaging has been opened, unless the item is faulty. This is the limited exception permitted by the Consumer Contracts Regulations and it does not affect your rights over faulty goods.